Offshore Outsourcing
Services that works
Our Offshore Outsourcing Services
will grow your business
Offshore Outsourcing
Services that works
Our Offshore Outsourcing Services
will grow your business
In 2003, Axiom launched a unique offshore outsourcing model that was enthusiastically received by clients. After 4 years as a call center referral and consultation service and thousands of clients later we continue to lead the industry. As a offshore BPO Company we have got good recognition amongst our clients who are happy with our services. Offshore Outsourcing has been the key of generating new business opportunities from the beginning. There are very few businesses that would not use outsourcing to increase their revenue.
Overview
AXIOM ( call center in India ) is an IT-enabled services company providing most efficient and cost effective
Business Process Outsourcing India and Call Center services to clients worldwide.
AXIOM brings together world-class resources, software, and expertise to help create valuable relationships between our clients, their customers and their employees.
Vision
We'll provide our clients leading-edge products and services that offer a compelling value and create competitive edge.
We'll create for our employees an environment that attracts, develops, and rewards highly effective people and is recognized as one of the best companies to work for.
Methodology
"Attaining customer delight by exceeding expectations on all counts is the core mission of our organization. We endeavor to understand the finer details and needs of the client, and believe in delivering and executing "absolutely positively, whatever it takes"
TRAINING
QUALITY ASSURANCE
Professional Training, 'Know-how' Focus
The training at AXIOM is broken up into the following module:
New recruit training
Client Specific Training - includes product and process training
Ongoing Training and Assurance of Skill Levels
Training
New Recruit Training
Led by AXIOM 's in-house trainers. Coverage includes
Communication Skills
Customer Service skills
US/UK culture and accent training
Interactive training using audio-visual aids, quizzes, role-plays, etc
Product Training
Initial batches are typically led by client trainers
Ongoing training managed by AXIOM 's in-house trainers
Clients participate in certification process
Operations
Transition period between classroom to operations floor
Associates are closely monitored by a cross-functional team from training, quality and operations
Sample of interactions monitored is higher than in steady state
Instant feedback provided and any onsite training conducted, if required
Refresher programs conducted at regular intervals
Professional Training, 'Know-how' Focus
At AXIOM we take pride in staking our name for commitment to quality and our passion for the business that we are in. What sets us apart is not that we use state of the art technology but that we at AXIOM subscribe to the belief that our agents are our most important asset. They are the only people who speak on a one to one level with the customers. Each of our agents is aware that he defines the quality of the organization.
quality
The four tenets to the way we manage quality:
Dedicated QC QA organization, trained as per client specifications.
Definition of QC metrics in conjunction with our clients.
Quality monitoring both side-by-side and remote, with a closed-loop feedback mechanism.
Joint calibration with clients on an ongoing basis.
Call Us Now
+1-866-591-5009
+1-949-202-5115
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Full range of Offshore
Outsourcing Services
starting from
$ 6/Hour or $1200/Month*
Call Us now
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Insurance Companies
Mortgage Brokers
Loan Officers
Real Estate
Travel
Health Care
Restaurants
Carpet Cleaning
Doctors
Dentists
Medical Companies
Time Share
Telecom
Advertising
Market Research
Credit Card
Banks
Financial Institutions
Life Insurance Agents
Health Insurance Agents
Auto Insurance Agents